PLANO, TX: As a response to the growing market demand in unification of customer interaction management and customer journey, OnviSource, pioneer in the enterprise and contact center workforce optimization, automation and unification industry announces the release of OnviCom- a cost effective integrated suite of products. This suite provides an end-to-end solution for customer interaction applications, teleservices, and answering services.
OnviCom , the integral part of the OnviCenter suite of solutions is powered by the Company’s latest OnviCenter 7 platform. While, newly announced OnviLink user experience offers unified user interfaces, reports and dashboards, collaborative management, and application automation. OnviCom’s end-to-end suites of products include front-end capabilities, web-based applications and back-end solutions, such as:
Front-End Solutions that involves VoIP-based and/or Multichannel Voice-Data Network Interfaces; fully-Featured IP-PBX, Auto-Attendant, IVR; tiered Voice Mail for Internal Office Use or for Use by Enterprise Clients ; intelligent Call Distribution and Application-Based Call Management ; web-Based Applications ; web-based, easy to install-and-use applications in Teleservices, Answering Service, Emergency-Dispatch, HIPAA-Compliant Secure Messaging, and Multimedia Messaging; a Framework in Developing a Variety of CIM/CRM Applications.
Back-End Solutions that includes Fully Integrated Workforce Optimization, Automation and Management; such as Call Recording, QA, Multichannel Analytics for Calls, Desktop and Social Media; Workforce Scheduling, Automated Report Generation-Distribution; Advanced Operation Continuity, Replication, Backup/Recovery, Archiving, Purging.
To add up, OnviCom offers a “Cloud-Ready” platform by providing capabilities such as IP-Based technologies, security measures, web services, and VMware and multi-tenant applications.
